Frequently Asked Questions
Everything you need to know about shopping at JB Hi-Fi
How can I track my online order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for faulty electronics?
If a product is faulty, you are entitled to a repair, replacement, or refund under the JB Hi-Fi Minimum Voluntary Warranty, in addition to your rights under Australian Consumer Law.
Do you offer Click & Collect services?
Yes, Click & Collect is available at most stores. If the items are in stock, they are typically ready for pickup within 1 hour of placing your order online.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, JB Hi-Fi Gift Cards, and buy-now-pay-later options including Afterpay and Zip.
Can I get a tax invoice for my purchase?
A tax invoice is automatically sent to your registered email address upon order completion. You can also download it from the 'Order History' section of your account.
Do you offer professional installation for home appliances?
Yes, we offer professional installation services for a wide range of products, including wall-mounted TVs, whitegoods, and smart home systems, which can be added during the checkout process.